Precious Pods utilises Australia Post for the majority of deliveries within Australia. Parcels can be tracked by logging onto the Australia Post website and entering the tracking/consignment number given on checkout. All jewellery will be posted via Australia Posts ordinary letter service, there is no tracking on this service. Should you wish to add tracking you may select a parcel post or satchel option on check out.
All orders placed by 12 noon will be dispatched the next business day. Delivery times vary dependent on location. The majority of orders will be delivered within 2-7 business days.
Should you have your order delivered to a hospital please ensure the recipient is still a current patient and has not checked out. Many maternity units discharge mothers within 24hrs. Please ensure you list the recipients’ full name along with the Ward or Department they should be passed onto. If a re-direction is required additional costs may be charged.
All deliveries addressed to a business or hospital will be left at a centre point such as reception. Please ensure you list the recipients’ full name along with the Ward or Department they should be passed onto.
Please ensure the correct address details are given, this enables the recipient to receive gifts promptly. Should re-direction or amendments to details be required additional costs may be charged. Parcels may require a signature of acceptance, should no one be home during delivery a calling card will be left to advise the recipient on where to collect the parcel. Goods may be left without a signature only if a written request has been made.
All Precious Pods orders are delicately arranged and placed in a mailer box to ensure quality is maintained during transit. There is an option to select gift wrapping on all of our keepsake and gift box ranges at an additional cost of $5.95.
All nappy cakes and bouquets are wrapped with cello, finished with quality ribbon and a gift tag, unless otherwise stated. Cupcakes are presented in either a gloss cardboard cupcake box or a metal keepsake tin and finished with quality ribbon and a gift tag, unless otherwise stated. Dependent on which delivery service is utilised nappy cakes may be placed in a courier box to ensure presentation is maintained during transit.
All jewellery items are packaged in a plastic cello bag and placed in an ordinary postal envelop.
Precious Pods takes no responsiblity for damages in any way. Should gifts be left unattended on the request of the customer Precious Pods will not be liable for any loss.
Should you wish to leave a gift unattended please list this on checkout with instructions on the most appropriate location. If no location is specified the delivery company will select the safest position.